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Fully Vaccinated Travellers arriving after 0400h on Sunday 09/01/22 can use a Day 2 Lateral Flow Test instead of a PCR Test. Previously purchased Day 2 PCR Tests remain valid for use.

Medicspot Christmas Service Update

Christmas & New Year 2021 - Service Update

Important Information regarding our services during the Christmas and New Year period.

Written by Medicspot. Last updated 15 December 2021.

Christmas & New Year 2021 - Service Update

Our Laboratory, Customer Service and Clinical teams continue to work 24/7 over the Christmas period to process your test results within our normal timeframes:

  • Antigen (Lateral Flow) Tests - certificate within 2 hours of successfully uploading results.
  • PCR Tests - within 24 hours from the time our Lab receives your sample.
  • Key Information

    Delivery companies like Royal Mail and DPD have reduced and disrupted services over Christmas which may impact when you receive your order and/or when your sample arrives at our Lab.

    IMPORTANT: We do not advise using a PCR Fit to Fly Test over this period if you only have a short timeframe (24/48/72h) between taking your test and requiring your result. This is due to Royal Mail’s disrupted delivery service over the Christmas period which may mean your sample takes longer to get to our Laboratory. If your destination accepts Antigen (Lateral Flow) Tests for entry then we suggest you use this option instead, as these tests do not require Laboratory processing.

    Please order your tests before 2pm on 22nd December 2021 if you need them to arrive before Christmas.

    Please order your tests before 2pm on 29th December 2021 if you need them to arrive before New Year.

    Delivery and Dispatch Information

    At-Home COVID Test Delivery Cut-Offs

    Order Time & Date* Target Dispatch Date* Target Delivery Date**
    23/12/21 (before 2pm) 23/12/21 24/12/21
    24/12/21 (before 2pm) 24/12/21 29/12/21
    25/12/21 29/12/21 30/12/21
    26/12/21 29/12/21 30/12/21
    27/12/21 29/12/21 30/12/21
    28/12/21 29/12/21 30/12/21
    29/12/21(before 2pm) 29/12/21 30/12/21
    30/12/21 (before 2pm) 30/12/21 31/12/21
    31/12/21 (before 2pm) 31/12/21 04/01/22
    01/01/22 04/01/22 05/01/22
    02/01/22 04/01/22 05/01/22
    03/01/22 04/01/22 05/01/22
    04/01/22 (before 2pm) 04/01/22 05/01/22
    05/01/22 (before 2pm) 05/01/22 06/01/22

    Key:

    Red - Service Disruption

    Green - Normal Service

    Please order your tests before 2pm on 22nd December 2021 if you need them to arrive before Christmas.

    Please order your tests before 2pm on 29th December 2021 if you need them to arrive before New Year.

    *Please order your tests as early as possible as delivery companies may experience delays at this time of year, and next-working-day services can take more than 1 day.

    **We are not responsible for the late arrival of tests due to delays or limited services with delivery companies.

    Test Results

    COVID Test Return to Lab Delivery Times

    Please note that:

    Royal Mail will not be delivering to our Lab between 25th and 29th December 2021, nor between 1st and 3rd January 2022. Please see the table below.

    Next-day services can take more than 1 day at this time of year.

    Delivery companies like Royal Mail and DPD have reduced services over Christmas and New Year. This may extend the time it takes for your PCR test to be received by our Laboratory for processing.

    Antigen (Lateral Flow) Test Results will continue to be available the same day you take your test, with a certificate issued for negative results within 2 hours.

    PCR Test Results will continue to be processed within 24 hours of your sample arriving at our Laboratory, with a Certificate (for negative Fit to Fly test results) in the same timeframe.**

    However, please be aware that if you wish to return your PCR sample to our Laboratory over Christmas, Royal Mail will not be making deliveries on some days, and may also experience service disruption.

    Test Return Date Royal Mail Service Status
    23/12/21 Normal Service
    24/12/21 Normal Service
    25/12/21 No Service
    26/12/21 No Service
    27/12/21 No Service
    28/12/21 No Service
    29/12/21 Normal Service
    30/12/21 Normal Service
    31/12/21 Normal Service
    01/01/22 No Service
    02/01/22 No Service
    03/01/22 No Service
    04/01/22 Normal Service
    05/01/22 Normal Service

    IMPORTANT: We do not advise using a PCR Fit to Fly Test over this period if you only have a short timeframe (24/48/72h) between taking your test and requiring your result. This is due to Royal Mail’s disrupted delivery service over the Christmas period which may mean your sample takes longer to get to our Laboratory.

    Use a Fit to Fly Antigen Test if possible as these can have quicker turnaround times.

    Day 2 PCR Tests can be taken from Day 0 - the sooner our Lab receives your sample, the sooner you will have your results.

    Please see our page on How to Return your PCR Test Sample to us for further information, including the address and Opening Hours of the Laboratory should you wish to drop your sample back to the Lab in person.

    We are not responsible for the late arrival of test results due to delays with Royal Mail delivering the sample to our Laboratory.

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