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Have a question? Send us a message here and we’ll get back to you as soon as possible.

Send us a message

Please note: our support team are unable to offer medical advice

If you are unhappy with our service for any reason, please let us know by visiting our complaints page where you can raise a complaint online, via email or by post.

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of all health and care services in England.

Every now and then, the CQC independently inspects and rates services to help people understand the quality of care provided. The CQC will soon be inspecting our service.

As part of their inspection, they want to know what you think about the care you have received from us. Please tell them about your experience online at or by telephoning 03000 616161.

Your feedback will always be treated confidentially. CQC may not respond individually to your feedback but they may contact you for more information if you provide contact details.

CQC would like to know about any good and bad experience you’ve had in the past year. For example: Were staff caring and did they treat you with dignity and respect? Were you involved in decisions about your care? Were you listened to? Did you have enough time to discuss your concerns? Were your needs responded to with the right care and treatment at the right time?

Once they have completed our inspection they will publish a report on their website at


What is Medicspot?

Medicspot is a convenient and affordable private GP service. With its clinical station, Medicspot allows doctors to remotely examine patients using medical technology. The service is based in pharmacy consultation rooms, with trained staff available if assistance is required.

How do I make an appointment?

You can book an appointment online at one of our 100+ locations across the UK. Simply find your nearest clinic, select a time that suits you and enter your details. You can even book appointments for the same day.

What can you treat?

Medicspot can treat approximately 96% of conditions using its Clinical Station and can treat and 70% more than online-only GP services. Visit our Treatment page to find out what conditions Medicspot can deal with.