Let’s talk

We're here for you whenever you need us. Our Help Centre contains a full suite of support guides and information for help choosing the right product, checking if we can help before booking, and for support with an existing order.

GP Consult Support

For GP Consultation Support - Such as problems with the consult, if you are waiting on a prescription or document etc - please access our help centre for the quickest support routes with our clinical provider, Health Hero


For any other queries simply email us at customerservice@medicspot.co.uk, and the team will respond to you as soon as possible during office hours.

Please note - if your email is about GP consultation support, please use our help centre and support guides first as this is the fastest way to solve most issues

Need some help? Visit our Help Centre

Offering the best customer service around

Easy, cheap, fast, efficient service. Used beforehand and didn't disappoint again. Thank you

Ian & Linda

Seriously couldn't believe how quick and efficient this service is, so easy from start to finish, we can go abroad again !!


Thank you so much, for resolving an issue in a short time frame. Certificate was sent super fast. Top class customer service. Recommend!


Same Day Appointments Often Available

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