Frequently Asked Questions
MedicSpot allows you to see one of our online GP’s from the comfort of your pharmacy’s private consulting room via video-link (like over Skype or FaceTime). You will be able to see one of our doctors in a matter of minutes without even needing to make an appointment. With MedicSpot you can finally fit your doctor visits around your timetable!
MedicSpot is a private GP service and hence there is a £39 fee per consultation. Your consultation will typically last 10-15 minutes, but we don’t charge extra if we take longer in dealing with your health complaint. We have kept our fees deliberately affordable as we recognise that we can help many more patients like you by giving them a safe, affordable and convenient alternative to their NHS GP surgery. Any medication that your MedicSpot doctor recommends will be issued as a paid-for private prescription that will be ready for collection on the way out.
MedicSpot can deal with about 95% of things you would normally see your GP for. In addition to providing diagnosis, treatment and prescriptions; MedicSpot can also issue sick notes, referral letters and general healthcare advice.
Our state-of-the-art MedicSpot Clinical Station allow the doctor to perform various examinations on you just as your normal GP would do. The doctor will guide you what you need to do, but a pharmacy staff member is always available to give you a helping hand if needed.
All of our doctors are hand-picked UK based General Practitioners (GP’s) registered and regulated by the General Medical Council. In addition, MedicSpot is registered and regulated by the Care Quality Commission to ensure we meet the fundamental standards of safe and quality healthcare provision in the UK.
At the end of each consultation, our doctor will write up your notes and store them on our secure system. We will ask you whether you wish for a copy of these notes to go to your own GP. Whilst we encourage you to do this, this choice is completely up to you. Using MedicSpot does not affect your entitlement to NHS care.
We take hygiene and infection control very seriously at MedicSpot. Firstly, with MedicSpot, you don’t need to wait in a waiting room full of sick people in order to see the doctor. Secondly, our equipment is cleaned and sanitised after each use, ready for the next patient to be helped.
MedicSpot is not an emergency medical service. If you feel that your situation is an emergency, please handle it in the normal way by contacting 999 or attending accident & emergency. Currently MedicSpot does not have access to your NHS GP records and hence we may not be able to help you with certain chronic conditions where our doctors need your medical records at hand. If this is the case, our doctor will inform you and you will not be charged for the consultation.
Whilst the vast majority of our patients get the prescription from the MedicSpot pharmacy, you are well within your rights to take your prescription to any other pharmacy. Just let the pharmacist know and you will be told on how to do this. It’s simple!