Privacy & Cookies Policy

Please read this in conjunction with our terms and conditions

Privacy and Cookie Policy Medic Spot Limited ("we", “us” or “our”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.medicspot.co.uk (“our site”) and/or our mobile or web application Medic Spot App (“our application”) you are accepting and consenting to the practices described in this policy. For the purposes of the Data Protection Act 1998 (as amended or re-enacted from time to time) and all applicable laws and regulations relating to the processing of personal data and privacy, including (insofar as it is in force from time to time) the General Data Protection Regulation ((EU) 2016/679) (the “Data Protection Legislation”), the data controller is Medic Spot Limited of 93 Elizabeth Court, Palgrave Gardens, London, England, NW1 6EJ. Information we collect from you We will collect and process the following data about you: • Information you give us. This is information about you that you give us by filling in booking forms on our site or on our application or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site or our application, subscribe to or use our services, including participating in a consultation with any of our clinicians, search for a service, make a booking on our site or our application, enter a competition, promotion or survey, sign-up to our email newsletter and when you report a problem with our site or our application. The information you give us may include your name, date of birth, address, e-mail address, phone number, gender, financial and credit card information, photograph or ID documentation. • Information we collect about you. With regard to each of your visits to our site or our application we will automatically collect the following information: • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. • Special categories of personal data. We may ask you to provide us with certain special categories of personal information, particularly during the course of a consultation. Such data may include data concerning your health, including medical records and past medical history, sex life or sexual orientation. 〈 Information we receive from other sources. This is information we receive about you if you use any of the websites with which we are affiliated and through which you can make a booking for our services or in order to provide the services to you. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and pharmacies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. Uses made of your information We use information held about you in the following ways: • Information you give to us. We will use this information: • to carry out our obligations arising from any contracts entered into between you and us or to take steps at your request before entering into any contracts; • to comply with any legal obligations to which we are subject; • where it is necessary for our or a third party’s legitimate interests, including for the purposes of preventing fraud, except where such interests are overridden by your interests or fundamental rights and freedoms; or • to protect your vital interests or those of another person. We may also request the use of your personal data, including your name and/or any opinions or comments you may make about our services, on our website or mobile application in order to promote and advertise our services. We will only do so with your express consent. If we intend to use your information for any other purpose, we will let you know what we intend to do with such data and the legal basis we are relying on for processing such data. This may include obtaining your express consent to the use of such data. • Information we collect about you. We will use this information: • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; • to allow you to participate in interactive features of our service, when you choose to do so; or • as part of our efforts to keep our site safe and secure. • Special categories of personal data. We will only use and process such data where: • it is necessary for the purposes of preventive or occupational medicine, medical diagnosis, or the provision of health care or treatment; or • you have provided your explicit consent to us doing so. • Information we receive from other sources. We will use this information: • to carry out our obligations arising from any contracts entered into between you and us and to provide our services to you; • to comply with any legal obligations to which we are subject; • where it is necessary for our or a third party’s legitimate interests, including for the purposes of preventing fraud, except where such interests are overridden by your interests or fundamental rights and freedoms; or • to protect your vital interests or those of another person. Disclosure of your information Other than in respect of special category personal data, you agree that we have the right to share your personal information with selected third parties including business partners, suppliers and sub-contractors: • for the performance of any contract we enter into with you and for the provision of the service that you have asked for. For instance, this may involve us informing a pharmacy of your booking; • if we are under a duty to do so in order to comply with any legal obligation; • to protect yours or any other natural person’s vital interests; or • where it is necessary for the purposes of the legitimate interests pursued by us or by a third party (except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any payment transactions will be processed through our payment services provider, Stripe. Stripe’s privacy policy is available at https://stripe.com/gb/privacy. We will share your personal information with Stripe only to the extent required for the purposes of processing your payment for our services or to deal with any refunds or complaints relating to your payment. We will only share your special category personal information with third parties where: • it is necessary for the purposes of preventive or occupational medicine, medical diagnosis, or the provision of health care or treatment; or • you have provided your explicit consent to us doing so. Where you participate in a consultation, the relevant clinician will make notes of your consultation and the treatment or advice provided. No consultation will be recorded. We encourage you to allow us to share your consultation notes with your regular doctor or general practitioner, but we will only do so with your explicit consent. In such circumstances, we will only disclose so much of your clinical notes as you request. Where we store your personal data All information you provide to us is stored on our secure servers in the UK and is encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or our application, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our application; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your rights Under the Data Protection Legislation: • Where you have provided your consent to the processing of your personal data for any purpose, you have the right to withdraw such consent at any time by contacting us at 93 Elizabeth Court, London, NW1 6EJ or by email to info@medicspot.co.uk. • You can ask us to rectify any inaccuracies in the personal information that we hold about you. • You may have the right to request the erasure of personal information that we hold about you. • You may have the right to object to our processing of your personal data for certain purposes, including for direct marketing purposes, for scientific or historical research purposes or statistical purposes. • You may have the right to restrict our processing of your personal data in certain circumstances. • You may have the right to request a copy of your personal data from us in a commonly used and machine-readable format or that we transmit your personal data to another data controller. • You may have the right not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you. You can exercise any of the above rights at any time by contacting us at 93 Elizabeth Court, London, NW1 6EJ or by email to info@medicspot.co.uk. Anonymised and Aggregated Data We may anonymise and aggregate your personal data and process and share such data with third parties in order to monitor usage of our site, our application and our services, to market and improve our services, or for research purposes. However, we will only do so where we can rely on a legal basis for processing such data, which may include obtaining your express consent to the use of such data for such purposes. You will not be capable of being identified from such data. Links to and from our site Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. You may request details or a copy of the personal data that we hold about you by writing to us at 93 Elizabeth Court, London, NW1 6EJ. Retention We will only retain your personal information for as long as is necessary to carry out the purpose for which it was collected. Changes to our privacy policy Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies: 〈 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 〈 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics to analyse the use of our site. The analytics cookies used by our site have the following names. The analytics cookies used on our site have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv. Google Analytics’ privacy policy is available at: http://www.google.com/policies/privacy/. 〈 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 〈 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. In particular: • We use Google Analytics to analyse the use of our site. The analytics cookies used by our site have the following names. The analytics cookies used on our site have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv. Google Analytics’ privacy policy is available at: http://www.google.com/policies/privacy/. • To determine your interests, Google will track your behaviour on our site and on other websites across the internet using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on our site). You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after 2 years. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 93 Elizabeth Court, London, NW1 6EJ or emailed to info@medicspot.co.uk. If you have any complaints relating to our privacy policy or our use of your personal data, please contact us at 93 Elizabeth Court, London, NW1 6EJ or by email to info@medicspot.co.uk. You also have the right to make a complaint to the Information Commissioner’s Office. Further information can be found at https://ico.org.uk/.  

Please also take a look at our terms and conditions.