Welcome to State of Pharmacy, the annual survey where pharmacists share their views on what it’s like running a pharmacy today. The inaugural report dives into the pressing issues facing pharmacy, including the new government contract, funding cuts and Brexit.
We've surveyed over a hundred pharmacists across the UK, collecting 2,750+ data points to build an accurate snapshot of pharmacy in 2020. We have enlisted key pharmacy stakeholders to share their expertise and insights on the future of pharmacy as we begin a new decade.
60% of pharmacists believe the biggest threat facing pharmacy in 2020 is gross margins being squeezed.
This was followed by adapting to the new five-year NHS pharmacy contract (22%) and competition from online pharmacies. (13%)
84% of pharmacists believe Brexit will have an impact on their pharmacy.
87% say they are concerned about the supply of medicine, with 42% considering stockpiling drugs in preparation.
39% of pharmacists expect their teams to shrink after Brexit, while 55% predict they will stay the same. Only 6% expect their teams to increase after Brexit.
84% of pharmacists say they hope to dispense more private prescriptions in 2020.
82% of pharmacists expressed an interest in offering private doctor consultations from their pharmacy.
One pharmacist in England said reducing NHS revenue "will need to be converted into private services revenue to survive".
81% of pharmacists say they plan on offering prescription delivery in 2020.
Of those who are set to offer prescription delivery, 8 in 10 say they will offer it for free.
A PSNC analysis found 233 pharmacies were shut down in the past two years after government funding cuts.
98% of pharmacists think that this trend will continue in 2020 and more pharmacies will be forced to close.
Only 8% of pharmacists believe that now is a good time to open a new pharmacy.
66% of pharmacies say it is important to have an online presence, with a further 28% saying it is fairly important.
66% take advantage of services like Google Maps, 65% have their own website and 63% use social media to promote their pharmacy.
Almost four in ten (37%) have tried using online advertising to reach new customers.
54% of pharmacists say they will sell products and services online in 2020.
78% of pharmacists predict it is 'very important' to adopt new technologies in their pharmacy in 2020.
While pharmacists are capable of so much more than dispensing prescriptions, they are often underutilised in primary care.
73% of pharmacists believe the public are unaware of their capabilities.
81% of pharmacists feel their revenue will decrease as a result of the new government contract.
Across the UK, 40% of pharmacists say the services commissioned by their local commissioner are decreasing, and only 11% of pharmacists think they are increasing.
61% of pharmacists think additional commissioned services won't make up for revenue lost from MURs being decommissioned.
The NHS Community Pharmacist Consultation Service (CPCS) sees pharmacies earning £14 per consultation.
However, 52% of pharmacists say they have not had enough clinical training to deliver the service.
A team of phenomenal people made our State of Pharmacy report possible. We would like to thank the National Pharmacy Association for their support and the experts for their commentary. And of course, we couldn't be more grateful to all of the pharmacists who took time out of their busy schedules to share their perspectives, allowing us to put together an accurate snapshot of pharmacy in 2020.
Please get in touch with us if you have any questions regarding the Medicspot State of Pharmacy 2020 report or to request any of the following:
Phone: 020 3637 8398
For all media enquiries, please contact: