COVID-19 Update

Lucas Wickens

Head of Brand & Comms at Medicspot

As the cases of COVID-19 increase, I want to keep you informed of the steps Medicspot is taking to help keep everyone using our platform — patients, pharmacies and doctors — safe during this time.

We are introducing contact-free consultations, allowing patients to be instantly connected with a GP from the comfort of their home. Starting today, patients will be able to choose to have a video call via their smartphone at home instead of going to a pharmacy. This will decrease the risk of transmission and help support patients who are isolated at home. We are confident that we can continue helping patients in the weeks ahead.

The latest Public Health England guidance states that anyone with a continuous cough or a fever above 37.8°C is at potential risk of coronavirus and should self-isolate. To protect both our pharmacy partners and patients during this time, Medicspot has updated its pre-booking questions to triage patients who have either of these symptoms to our video consultation service and instruct them not to visit a pharmacy, GP or hospital.

Medicspot doctors have always had the ability to work from home. We are providing our doctors with all the necessary training and support to help identify COVID-19 symptoms and follow the official guidance from Public Health England. We have also taken the step to close our office, allowing all Medicspot employees to work from home.

We’re doing everything we can at Medicspot to support Public Health England in minimising the potential impact of COVID-19. As the Health Secretary has astutely identified, technology will have a vital role to play in supporting the NHS during this outbreak. We are making our video consultation service available to NHS GP practices and offering free training and support to help them facilitate contact-free consultations.

Medicspot is monitoring the COVID-19 outbreak closely and will keep our policies under constant review over the next few days and weeks. We will be updating our patients, pharmacies and doctors with the latest guidance from Public Health England during this time.

Kind regards,

Dr Zubair Ahmed

CEO of Medicspot