Staying safe online

Security at Medicspot
Your privacy and safety are essential to us. This page outlines how we protect your information and how you can help keep your account secure. For full details about what data we collect and how we use it, see our Privacy Policy.

How we protect your data
We use encryption, role-based access controls, audit logs, and regular security reviews to keep your information safe and confidential.

• Access controls based on job role and least privilege
• Audit trails of data access
• Backups and disaster recovery procedures

Medical confidentiality
Your health data is accessed only by authorised clinicians and support staff involved in your care. We never sell your data.

Payment security
Payments are processed securely by Stripe, a PCI DSS–compliant payment provider used by millions of businesses worldwide. Medicspot never sees or stores your full card details — they are encrypted and handled directly by Stripe.

Your account security
Help keep your account secure by following these steps:

• Use a strong, unique password that you don’t reuse on other websites – include upper and lower case letters, numbers, and symbols
• Keep your phone, computer, and web browser updated so you have the latest security protections
• Be cautious when sharing personal details online (e.g. birthdays, addresses) that could be used to guess passwords
• Only use trusted, secure Wi-Fi networks for logging into your Medicspot account
• Never share your login details or allow others to access your account
• Always log out after using Medicspot on a shared or public device

Phishing and suspicious messages
Scammers sometimes send fake messages pretending to be trusted companies. Always check links carefully before clicking — look for spelling mistakes or suspicious senders. If in doubt, don’t click and contact us directly.

Check the site is secure
When entering sensitive information online, make sure the website address begins with “https://” and look for the padlock icon in your browser bar.

Reporting a security issue
If you spot a vulnerability or suspicious activity, report it to us with as much detail as possible so we can investigate promptly.

Your rights and data retention
You can exercise your data rights and read more about how long we keep your data in our Privacy Policy.

Contact us
For security or privacy queries, email help@medicspot.co.uk with the subject “Data protection / Security”.

Complaints
If you are unhappy with how we have handled your information, contact us first so we can resolve it.